About
This course provides students with real world examples of Administrative Assistant/Customer Service Clerk that they can utilize in both the self-employment sector and the open labor market. Program Objectives Students will learn workforce behaviors, business communication essentials, professional responsibilities and grown records and financial management. Students will also learn the customer service workforce environment, learn about global customers, providing exceptional customer service, customer service strategy, critical workplace skills, problem solving, extreme customers and customer retention. This course is 272 hours. The class time is spread across 17 weeks or a four (4) month period. Students who need longer time to complete the course must first speak with an approved facility Administrator before changes can be considered to extend the scheduled date of completion. 1 hour live (synchronous learning) via Zoom every week and 15 hours of independent study (asynchronous learning) every week. Instruction will be via online sessions. All materials will be delivered to the student receiving instruction via distance education before the program can begin. This course is offered in English only, and will require the use of a computer with a Windows operating system.